Professiona Profile: Zellco Federal Credit Union teller Chloe Smith


(This week The Columbian-Progress spotlights Zellco Federal Credit Union teller Chloe Smith.)

Q: When and where were you born?

A: I was born in St. Tammany Parish, La., June 21, 1999. I grew up in Bogalusa and moved to Henleyfield, Miss., when I was 2 and have been out there ever since. 

Q: Where did you attend school?

A: I attended Picayune from seventh grade through halfway through 12th grade, then I went to Ben’s Ford Christian.

Q: Where do you work? Tell us about your job/company.

A: I’m a bank teller at Zellco Federal Credit Union. I process titles to people after they pay off their loan and service accounts. I help look for any fraudulent transactions in their accounts and see what we can do to serve them better.

Q: What led you to your profession?

A: My grandma, Nelline, did it for 35 years, and she actually did it for Zellco, too. I took two years of accounting in high school, and I knew I wanted to work with money but didn’t know where. Then this came open, and I wanted to follow in her footsteps.

Q: What do you enjoy most about your job?

A: I like dealing with the public and helping people. I like seeing what I can do to help them save money.

Q: What is the most challenging aspect of your job?

A: Seeing people who can’t really budget their money. They’ll take and spend all their money instead of trying to save some, then they struggle. It can be hard trying to get them on the right path.

Q: What is the most important lesson you have learned in your career?

A: I’ve learned how to deal with the public in the correct manner. You have to watch the way you word things and not try to come off as being rude. It can be difficult to try to correct someone without trying to sound like you’re correcting them, coming off as rude or upsetting them.

Q: What are your professional short or long-term goals?

A: I’d like to expand here, and I’d like to spend forever here and retire from here. I want to follow in my grandma’s footsteps. Eventually I’d like to be a loan officer, and if higher appointments become available then I’d try to go even higher.

Q: When you were a child, what did you want to be when you grew up?

A: I wanted to be a doctor, but I couldn’t do that now. It doesn’t interest me anymore. I don’t like needles myself, much less giving someone else one.

Q: What was your first job?

A: Working at a vet clinic, Leonard Animal Hospital, in Picayune as a vet tech.

Q: Who is the person who has been most influential in your life?

A: My grandma and my dad, Marshall. My grandma has pretty much always been my role model and has always been there. My dad is pretty much the same thing. They are the ones who have always been there.

Q: If you could have anything for your last meal on earth, what would it be?

A: Mexican, either fajitas or quesadillas.

Q: If you could travel anywhere in the world, where would you go?

A: Probably Hawaii to see the beaches, water and everything. There’s nothing around here pretty like that.

Q: What hobbies do you like to do in your spare time?

A: Going camping, mud riding and things like that.

Q: What do you enjoy about Columbia and Marion County?

A: It’s a very different atmosphere. Since I live off in the country and I’m kind of by myself, getting out here it’s so much bigger.

Q: If you could have lunch with anyone from your life or history, who would it be and why?

A: Luke Bryan, maybe, because I like his music.

Q: If you didn’t have to worry about money, what would you do all day?

A: Probably shop for clothes, shoes and purses, spend money, go places and travel.

Q: What moment in your life has had the biggest impact on who you are today?

A: When my grandma got married to her husband, Hensley, and I saw her happy. I guess because she’s my role model that it meant a lot to me to know that she was actually happy with someone.

Q: What is one thing you want to do that you’ve never tried?

A: I kind of want to skydive, but I’m scared I’m going to die. My dad and my brother did it on his 18th birthday, and I watched them and I feel like can do it. But then again I feel like I’d pass out. But I want to do it one day.

Q: Using one word for each, what are your top three morals?

A: Loyalty, trustworthiness and caring.

Q: How would you like to be remembered?

A: As someone that can help others in need and try to steer them in the right path. I want to do what’s right and be remembered for being there for someone.

— Joshua Campbell


Pictured Above: Zellco Federal Credit Union teller Chloe Smith said she discovered she wanted to work in finance after taking two accounting courses in high school, but it was her grandma, Nelline, that was the biggest inspiration. Smith said her grandma is her role model and worked for Zellco for 35 years. | Photo by Joshua Campbell

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