Whether it be mailing a parcel, buying stamps or applying for a passport, there has been a familiar face in Columbia ready to help. Justina Crawley, a native Marion Countian and Columbia High School alumna, is retiring after 25 years with the United States Postal Service.
Crawley, who is known by many as Tina, has built a remarkable career working with the public and serving her local community. Her postal journey began when a friend convinced her to take the postal exam. Her test scores revealed an aptitude for clerical work, and she was soon contacted by the USPS with a job offer.
Crawley was originally employed at the Hattiesburg post office, where she was trained in numerous roles, including officer in charge (OIC). Her versatile skill set opened doors at various rural post offices, where she served as postmaster relief until the positions were permanently filled. Twelve years ago, when a position became available in Columbia, Crawley was thrilled to transfer to her hometown as a retail associate and devote herself to helping her neighbors at the service window.
Crawley's excellence didn't go unnoticed. She was recognized by the USPS in their mystery shopper program, earning eight consecutive Gold Star Awards for Retail Customer Experience. After collecting her first two gold stars, Crawley fondly fashioned them into earrings to complement her postal uniform.
“Justina Crawley has been everywhere the mail could take her — from Hattiesburg to post offices across South Mississippi as interim postmaster and back home to Columbia,” Jefferson Davic County Economic Development District Director Gary Russell Bass said. “No matter where she was sent, she carried that same calm spirit and steady hand that kept things running smoothly. Folks didn’t just come to her window for stamps — they came because they knew she cared.”
In addition to bringing friendly smiles to citizens at the post office, Crawley is also known for the joy she brings to Columbia's children through the Church Street Fairy House. Established in 2020, the Fairy House has become a destination for young and old alike, who enjoy the changing of seasons displayed in miniature form.
Crawley has served her community well and will be greatly missed in her retirement.
"Her great personality and helpful nature have made those necessary trips to the post office delightful and special," her daughter, Summer Loftin, said.
Her last day of work will be on Oct. 31, allowing Marion Countians a final opportunity to wish her good fortune into retirement.
